Terms & Conditions

Terms and Conditions of Use

Last Updated: 28 July 2025

Welcome to Woodpigs,these Terms and Conditions apply to the use of our website, including browsing: accessing, and purchasing goods or services from Wood pigs.

By using our Website, you agree to be bound by these terms, so please read them carefully. If you do not agree to these Terms, you must not use the Website.

1.1 Company Details

Woodpigs is owned and operated by Woodpigs.

2. Account Creation

2.1 Registration
To make a purchase or use certain features of the Website, you may need to create an account with us. You are responsible for keeping your login credentials (email address and password) confidential.

2.2 Account Accuracy
You agree to provide accurate, current, and complete information during registration and to update your account information as needed.

3. Products and Pricing

3.1 Product Availability
All products listed on our Website are subject to availability. We make every effort to ensure that the information about products is accurate, but errors may occur.

3.2 Prices
All prices are displayed in GBP (£) and are inclusive of VAT, unless otherwise stated. We reserve the right to change prices at any time, but any price changes will not affect orders that have already been confirmed.

3.3 Promotions and Discounts
We may offer promotional discounts or special offers, which will be subject to their own terms and conditions. Such promotions are subject to availability and may be withdrawn at any time.

4. Orders

4.1 Order Process
Once you place an order, we will send you an email acknowledging receipt of your order. This does not constitute an acceptance of your order. Acceptance occurs when we dispatch the goods to you.

4.2 Order Cancellation
You can cancel your order at any time before it is dispatched. After dispatch, cancellation is subject to our Returns Policy.

5. Payment

5.1 Accepted Payment Methods
We accept the following payment methods: Credit/Debit Cards, PayPal, Apple Pay, google pay.

5.2 Security
Your payment information is processed securely using encryption technology. We do not store your payment details.

5.3 Payment Failure
If your payment is declined or cannot be processed, we reserve the right to cancel or suspend your order.

6. Shipping and Delivery

6.1 Shipping Costs
Shipping costs will be calculated at checkout and depend on the delivery method, location, and order size.

6.2 Delivery Times
We aim to dispatch your order within the shipping fulfilment window. Delivery times may vary depending on your location.

6.3 International Shipping
We currently do not offer international shipping.

6.4 Non-Delivery or Delayed Delivery
We are not responsible for any delay or failure in delivery caused by circumstances beyond our control, including but not limited to customs clearance, carrier delays, or weather conditions.

6.5 For more information please read and understand Woodpig Shipping policy here

7. Returns and Refunds

7.1 Right to Cancel
You have the right to cancel your order within 14 days of receiving your goods, as per the Consumer Contracts Regulations. The goods must be returned unused, in their original packaging, and in a resaleable condition.

.Live goods are non returnable

.All returns unwanted goods are at customers cost.

7.2 Refunds
Refunds will be processed to the original payment method within 14 days of receiving the returned goods.

7.3 Exemptions
Certain items may be exempt from the right to return, such as perishable goods, sealed items that have been opened, or custom-made products.

Please read and understand full returns and refund policy here

8. Intellectual Property

8.1 Ownership of Content
All content on the Website, including text, images, logos, videos, and trademarks, is owned by Wood pigs or its licensors and is protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License
You are granted a limited, non-exclusive, and non-transferable license to access and use the Website for personal, non-commercial purposes.

9. Limitation of Liability

9.1 No Warranty
The Website and its content are provided “as is” and without any warranties, express or implied. We do not guarantee that the Website will be error-free or uninterrupted.

9.2 Liability
To the maximum extent permitted by law, Woodpigs will not be liable for any loss of profit, business interruption, or consequential damages arising from the use of the Website.

10. Privacy and Data Protection

10.1 Privacy Policy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, store, and use your personal data. Please review our Privacy Policy for more information.

10.2 GDPR Compliance
We comply with the General Data Protection Regulation (GDPR) for customers in the European Economic Area (EEA).

11. Governing Law and Dispute Resolution

11.1 Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

11.2 Dispute Resolution
In the event of a dispute, we will attempt to resolve the issue amicably. If we cannot resolve the dispute, it will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

12.1 Modifications
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and the date of the most recent update will be listed at the top.

12.2 Continued Use
By continuing to use the Website after any changes are made to these Terms, you accept and agree to be bound by the updated Terms.